As an establishment, we are committed to incorporating a sustainability approach into our accommodation services and implementing a sustainable tourism management system, recognizing our environmental, economic, and social responsibilities for the continuity of our organization and a livable world. Within this framework, our sustainability policy includes:
Setting goals aligned with sustainable tourism and policy with the participation of management and employees, taking necessary actions to achieve these goals, regularly reviewing them, and providing required resources.
Increasing performance indicators in energy, water, and purchasing that reflect sustainability efficiency across all processes.
Continuously improving our sustainability management system, communicating it to all departments, reviewing, and keeping it up to date.
Informing and encouraging the participation of all stakeholders regarding our environmental activities and principles.
Reducing energy and water consumption, making continuous improvements on efficiency, applying these measures, and monitoring the results.
Using energy-efficient products and ensuring their inclusion in design and service procurement to improve energy and water performance.
Continuously improving our processes for pollution prevention, biodiversity conservation, and ecosystem protection.
Using natural resources efficiently and minimizing consumption.
Complying with all legal and other obligations.
Working closely with suppliers to improve our sustainability performance.
Giving preference to suppliers/partners who: possess environmental/sustainability certifications, use eco-friendly, efficient, local, ethical, recyclable/recycled, organic, vegan, cruelty-free, and non-toxic materials; promote local and national culture, cuisine, and products.
Collaborating with stakeholders for mutual benefits.
Fulfilling human health and rights-related requirements and obligations to achieve our management system goals.
Sharing our sustainability reports regularly with stakeholders and continuously reviewing and improving our sustainability performance.
Environmental Protection Policy
In our business, we protect the environment, prevent pollution, and prioritize minimizing our environmental impact. To achieve this:
We comply with legal regulations and strive to reduce our environmental impact.
We ensure effective separation of waste by source, type, and hazard classification.
We recognize that limiting the use of hazardous materials and chemicals only when necessary reduces both environmental impact and waste.
We prefer materials labeled “recyclable” and “eco-friendly” to contribute to environmental protection and seek opportunities for reuse.
We use single-use items (paper, tissues, toilet paper, packaging) only as needed to reduce waste.
We store waste in separate areas based on its characteristics, and deliver it to licensed firms within legal time limits, keeping proper records.
We aim to conserve water, energy, and all natural resources and share this sensitivity with employees, guests, and suppliers.
We measure our environmental management performance, track it against targets, and work to improve.
We train our employees to raise environmental awareness and responsibility.
Quality Policy
We prioritize human health, hygienic conditions, and environmental awareness.
We operate in compliance with legal requirements.
We ensure all employees, from the lowest to highest level, act as a team.
All employees are responsible for achieving customer satisfaction and continuously improving quality under the sustainable quality and service management system.
We aim to meet customer expectations at the highest level under the sustainable management system.
Our goals include:
Achieving 10% energy savings for sustainable tourism.
Reducing daily maintenance/repair time to 1 day.
Reducing waste, increasing recycling, and minimizing natural resource usage.
Maintaining a 90% satisfaction rate according to guest surveys.
Completing scheduled trainings successfully.
Reducing customer complaints by 15%.
Vision
Our primary principle is to become a strong and reliable institution by continuously meeting the needs and expectations of our customers with an understanding of constant improvement.
All employees are responsible for ensuring customer satisfaction and continuously improving quality and service. Customer satisfaction is our top priority.
Mission
In our field of activity, we aim to meet the expectations of our customers and employees at the highest level by acting in line with respect for individuals, society, and law, adhering to economic and ethical values, and being environmentally conscious. To build a strong future and ensure customer satisfaction through voluntary participation of our employees, we commit to:
Maintaining service efficiency and quality.
Increasing competitiveness by reducing service costs.
Prioritizing personnel training.
Adapting to technological advancements.
Protecting the natural environment.
Ensuring all staff are sensitive to quality.
Customer Satisfaction Policy
As a service provider that meets customer requests on time and completely, we commit to:
Being a respectful, transparent, trustworthy institution with a strong sense of corporate and social responsibility, equality, and creativity.
Providing modern services in customer-friendly environments that respect human rights and comply with international norms.
Protecting customer privacy at the highest level and keeping customers informed at every stage.
Effectively managing customer complaints and providing the necessary resources to improve satisfaction.
Giving priority to staff training and ensuring its continuity to maintain a highly qualified team.
Following national and international quality programs, and complying with consumer rights regulations and legal obligations.
We undertake.